Delivery & Returns

DELIVERY

We can deliver to your home address or to an alternative address. Please specify when placing your order.

Standard Delivery
We aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order (subject to availability).

Delivery Within The UK and Abroad
The cost of delivery will be that stated for the method you choose from the drop down list.

Payment Information
Payment will be taken at the time of order and you will be notified once your order has been despatched. Payments will be processed by our payment processing organisation through their secure payment processing site. Please see our Privacy Policy for further details.
All our products are specialised and may not always be in stock, therefore if for any reason it is not possible to fulfil your order within this time-frame you will be informed immediately.

Delivery Times
Deliveries will usually be made Monday to Friday between 9am and 5pm by Royal Mail. Gift-boxed items will be despatched by recorded delivery and must be signed for; if no one is available to do this your postman will normally leave a card at the delivery address confirming that the carrier has tried to deliver your parcel and it will be taken to the nearest Post Office. Please follow the instructions on the card to rearrange delivery or collect your products.
Any times quoted for delivery are approximate only and Herbal King shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used, according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

RETURNS POLICY

At Herbal King we want you to be happy every time you shop with us. In the unlikely event that you are not absolutely delighted with your order, our Returns Policy explains what you can do.

Damaged Items
All our parcels are carefully packed by hand on our premises. Should your order be damaged in transit, please notify us by e-mailing herbalmed@intonet.co.uk within 7 working days and we will be pleased to replace it. Please see 'To Return An Item' (below) for details of how to return damaged goods to us. If you are returning an item because the goods are damaged, or you are not completely satisfied, we will be happy to refund all delivery charges incurred by you (both for its initial delivery and for the cost of you returning it to us). In all other circumstances where Herbal King is not at fault, delivery costs will be your responsibility.

Incorrect Items
If we have sent you an incorrect item, please notify us by e-mailing herbalmed@intonet.co.uk as soon as possible. Please return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.

Exchange/Refund
If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging and seals intact. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. If you request an exchange for a product of a greater value than the item being returned, you will be charged the difference in price. The cost postage to return an item for refund or exchange is your responsibility. We reserve the right to charge you the postage/shipping costs for any item that is to be sent to you in exchange.

Cancelling an Item
Under the European Union's Distance Selling Regulations, items returned within the seven day cooling off period by customers located in the European Union have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. Exceptions are any item made specifically for you through our Bespoke Service. Please package the relevant item securely and send it to us so that we are in receipt within seven working days of the date that the item was delivered to you. We cannot accept items for cancellation if the goods are not in perfect condition, in unopened packaging, or it is obvious to us that the goods have been used or washed. The cost postage to return an item for refund or exchange is your responsibility.

To Return An Item
Should you be returning an order because you are not satisfied, please enclose all details of the purchase giving the reason for you return and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, using the original packaging; attach the invoice and return to the address below. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. This returns policy does not affect your statutory rights.

Returns Address:
Herbal King
1A Cheam Road
Sutton
Surrey
SM1 4ER

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Until you return items to us you are responsible for their safe-keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

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